Refund policy

Within 24 hours of donating, you can request a refund directly from the receipt email or your account. Operators may turn this self-service path on or off based on Stripe Connect dispute and balance rules; if it is off, the same form routes the request to the trust team for fast-track handling.

After 24 hours, refunds are reviewed by the trust team. We typically process within one business day. Refunds for campaigns where verification later failed are automatic.

• The donation has already been disbursed to the organizer and the organizer disputes the refund. We escalate to the trust team, but final outcome depends on Stripe's chargeback / dispute process.
• The refund request is older than 60 days from the donation. Stripe's chargeback window has typically closed.
• Repeated abuse of the refund flow. We may rate-limit refunds per donor.

The refund goes back to the original payment method, typically within 3 to 5 business days. We send a confirmation email. The organizer's raised total is decremented; if there is an active payout schedule, Stripe deducts from the next payout.

When a campaign hits the 14-day verification deadline without completing, it auto-pauses. New donations stop. Existing donors are emailed an offer to refund. We process those refunds without donor action.

You can also file a chargeback with your card issuer. We strongly prefer you contact us first: chargebacks are slower, cost the organizer more, and the trust team can resolve most cases quickly.